Terms & Conditions

Terms and Conditions for Aboin Services

Aboin provides a platform that enables users to access and manage essential services such as medical assistance, property monitoring, elderly care, and personal assistance. The platform connects users with professional service providers to ensure efficient task execution. Through Aboin’s digital ecosystem, users can seamlessly book, track, and complete various daily tasks with the support of verified service providers. By integrating technology and a reliable service network, Aboin enhances convenience and security in service management.

Please review these Terms & Conditions carefully before using or registering on the Platform or accessing any content or services through it.

Access to and use of the Platform is contingent upon your acceptance of all terms outlined in these Terms & Conditions, including any updates made by the Company at its discretion and posted on the Platform.

5. USER RESPONSIBILITIES

• Users are expected to provide accurate and complete details about their service requirements, including specific needs related to medical assistance, elderly care, or land maintenance. Any false or misleading information may impact the quality of service and could result in cancellation. Payments for booked services must be made on time, as delays may lead to service interruptions or restrictions on future bookings.

• Users must cooperate with third party or affiliates of Aboin by sharing necessary information and ensuring a smooth delivery of service.

• Users must provide relevant health records for medical assistance.

• Users must provide clear caregiver instructions for elderly care.

• Users must provide property access details and highlight any specific requirements for land maintenance.

• Aboin ensures to treat each user with dignity and respect, regardless of factors such as age, gender, caste, religion, disability, or any other protected characteristic. Such that, User acknowledges that Discrimination, harassment, or refusal of services based on these factors is strictly prohibited towards Aboin or any third party.

• Users must also ensure a safe and appropriate environment to Aboin or any third party to carry out their work towards medical and elderly care services, this means maintaining hygiene and accessibility. For land maintenance, it involves ensuring the site is free from avoidable hazards.

• In instance where Aboin or Third party feels unsafe, are treated unfairly by the user or related person, or find the working conditions unsuitable, they have the right to refuse service to the User. Users who fail to provide a respectful or secure environment may be restricted from future bookings. Additionally, users must disclose any potential risks to Aboin or third party while visiting the property of the user that could impact the safety of Aboin or third party. This includes contagious illnesses for medical services, mobility or behavioral concerns for elderly care, and potential hazards like unstable structures for land maintenance.

• Any mistreatment towards Aboin or third party or withholding of crucial information by User shall hold users liable for any harm or losses caused. ABOIN reserves the right to take appropriate action, including service suspension or termination, in cases of serious or repeated violations.

6. PAYMENT TERMS

• Payment Obligations
  To confirm a booking, users must complete the payment in advance via the app. It is the user's responsibility to ensure sufficient balance in their wallet or linked payment methods before making a service request. Refunds, if applicable, will be processed as per the cancellation and refund policy.

• Charges and Fees

  • For professional services booked through the platform, users are required to pay the amount displayed at the time of booking, along with applicable taxes. Additional charges may apply in cases where extra services are requested, professionals incur out-of-pocket expenses, or materials are purchased for service completion.

  • A convenience fee may be added to cover the cost of processing payments and facilitating bookings. The final amount payable might include other applicable charges such as safety fees, insurance costs, or service provider welfare fees.

  • Users will be informed of applicable charges, fees, and payment options before confirming a booking. Payments can typically be made through debit/credit cards, net banking, UPI, wallets, or other available methods. Certain payment options, such as cash on service completion, is not available.

  • Service charges are collected on behalf of the professionals providing the service. The platform acts as a limited collection agent to facilitate transactions and disburse payments.

  • All applicable taxes are included in the total charges and fees displayed.

  • The platform reserves the right to modify charges and fees at any time. However, any price revisions will not affect previously confirmed bookings.

  • Payments made for services are generally non-refundable unless otherwise specified under applicable laws or company policies. If services are not delivered as promised, users may be eligible for a refund or other remedies as per the governing laws.

• Payment Processing
  Payments are processed through third-party payment gateways. Transactions are subject to the terms and policies of the respective payment processor. The platform holds no liability for errors or issues arising from the processing of payments. In case of failed transactions, refunds will be handled as per the payment processor’s policies.

• Cancellations and Refunds
  Users may cancel their booking before the professional arrives. However, cancellation fees may apply as per the platform’s cancellation policy. If a refund is applicable, it will be processed in accordance with the refund guidelines. The platform reserves the right to deduct applicable charges or taxes from the refund amount.

• Subscription Plan
  The platform may offer subscription-based plans that provide additional benefits, such as discounted services. These plans will be governed by separate terms and conditions, which will be deemed an extension of this agreement.

• Additional Service Charges

  • If users request continued service from the same professional on holidays, leave days, or off days, additional charges will apply.

  • Any increase or decrease in service requirements due to changing circumstances will be reflected in the billing accordingly.

  • Users are responsible for costs associated with consumables used during service.

  • If users require staff to accompany them to different locations, transportation costs will be charged separately.

  • In case of any injury sustained by the service provider during the engagement, the user will be responsible for covering medical expenses.

  • If any equipment is provided by Aboin during the service, users must bear the associated costs. Additionally, users are expected to ensure the necessary conditions for the efficient use of such equipment.

• Online Payment Security
  The platform takes necessary precautions to ensure the security of online transactions. However, since payments are processed through third-party gateways, the platform does not store credit card details. Once a transaction is completed, payment details are not accessible to any party within the platform, ensuring maximum data security.

• Liability Disclaimer
  The platform is not responsible for any financial loss or damage resulting from the unauthorized disclosure of payment details, payment failures, or errors in online transactions. Users acknowledge that all payments are processed through third-party networks, and any discrepancies will be addressed as per the respective payment provider’s policies.

7. CANCELLATION AND REFUND POLICY

• Users may cancel their booking within the designated time frame specified for each service category. The applicable cancellation window depends on the type of service and will be communicated at the time of booking.

• Refund requests will only be considered if the cancellation is made before the service provider begins work. Once the service has commenced, no refund will be issued under any circumstances.

• Aboin may apply a cancellation fee, which will be deducted from the refund amount. The fee will be determined based on factors such as the type of service, timing of cancellation, and any costs already incurred in preparation for the service.

• Refunds, where applicable, will be processed within a reasonable time after approval. The duration for the refunded amount to reflect in the user’s account may vary depending on the payment method and banking policies.

• If a user fails to cancel within the stipulated timeframe or does not avail the service after confirmation, no refund will be granted. In certain cases, a no-show fee may also be applied.

• In cases where a service is undelivered due to a technical issue or an operational failure on Aboin’s part, users may either receive a full refund or have the service rescheduled without any additional charge.

• If a cancellation occurs due to circumstances beyond control, such as natural disasters, government-imposed restrictions, or emergencies, refund eligibility will be assessed on a case-by-case basis.

• Aboin retains the right to modify or update this policy at any time. Any revisions will be communicated to users through appropriate channels.

8. PRIVACY & DATA SECURITY

• Aboin prioritizes the confidentiality and security of user information, including details provided about family members. All data is stored with advanced security measures to prevent unauthorized access, misuse, or breaches.

• The information collected is strictly utilized for facilitating and delivering the requested services. No personal data will be used for any unrelated purpose without prior user approval.

• Aboin operates in full compliance with applicable data protection laws, ensuring that user privacy rights are upheld at all times.

• Personal details will never be shared, sold, or disclosed to third parties unless explicitly permitted by the user or required by law. In cases where data sharing is necessary for service fulfillment, it will be done with trusted partners under strict confidentiality agreements.

• Users have the right to review, update, or request the deletion of their personal data as per applicable legal guidelines. Any such request will be processed within a reasonable timeframe.

• To enhance security, Aboin continuously monitors its systems and updates its policies to align with evolving cybersecurity standards. In the event of a security breach, affected users will be notified promptly, along with any necessary steps to mitigate risks.

• By using Aboin’s services, users acknowledge and consent to the collection, storage, and responsible use of their information as outlined in this policy.

9. LIABILITY

• Aboin shall not be held accountable for any damages, losses, or disruptions caused due to delays or failures in service execution that arise from the user’s end, including but not limited to unavailability, failure to provide necessary details, or last-minute cancellations.

• Users are solely responsible for ensuring that all information provided is accurate, complete, and up to date. Aboin bears no responsibility for any consequences resulting from errors, omissions, or misrepresentation of details by the user.

• Safeguarding account credentials, including login details and passwords, is entirely the user’s responsibility. Any unauthorized access, fraudulent activity, or misuse of an account due to negligence in securing login information shall not be attributed to Aboin.

• Aboin is not liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of data, loss of profits, service disruptions, or inability to access the platform or any acts or actions of the third party. This applies regardless of whether such damages arise from system failures, operational delays, network errors, security breaches, or any other unforeseen circumstances.

• Any reliance on content, services, or third-party integrations available through Aboin is at the user’s sole discretion and risk. The company does not guarantee uninterrupted service, error-free functionality, or absolute security against external threats. Users acknowledge that any engagement with the platform is done at their own risk, and Aboin will not be liable for any resulting issues.

• If users experience dissatisfaction with any aspect of Aboin’s platform, their sole and exclusive remedy is to discontinue using the services.

• In the event of system malfunctions, technical disruptions, or unexpected downtimes due to maintenance, cyber threats, or external factors beyond Aboin’s control, the company assumes no liability for delays, interruptions, or data losses.

• Aboin is not responsible for any breach of user data caused by hacking, unauthorized access, or other cybersecurity threats despite reasonable security measures being in place.

• Users acknowledge and accept that Aboin’s responsibility is limited strictly to providing access to its platform and services for the designated duration. Any references to service usage limits or other performance obligations do not impose any additional liabilities on Aboin beyond what is explicitly stated in the terms of use.

10. INTELLECTUAL PROPERTY RIGHTS

• Aboin retains full ownership and rights over its Services, including all associated intellectual property. Users are granted a restricted, non-exclusive, non-transferable, and revocable license to access and use the Services, strictly as per the stated terms and any guidelines issued by Aboin. Any rights not explicitly provided remain with Aboin.

• Users may be invited to share feedback, including suggestions or bug reports. Aboin reserves the right to use, reproduce, publish, or distribute such feedback without any obligation of compensation, credit, or permission.

• No provision in these terms grants users any ownership or license over Aboin’s trademarks, logos, or proprietary content. Unauthorized use, reproduction, or distribution of Aboin’s intellectual property in any form, including for commercial purposes, is strictly prohibited and may lead to legal consequences.

• Users must not copy, modify, or redistribute any part of the platform’s content, nor remove any copyright or trademark notices without prior written approval from Aboin.

• Any attempt to infringe on intellectual property rights, including unauthorized reproduction, alteration, or misuse of Aboin’s assets, may result in immediate termination of access and potential legal action.

11. TERM & TERMINATION

These Terms remain in effect until terminated. We may restrict, suspend, or revoke your access to the Services at our discretion if you violate any obligations, fail to meet eligibility requirements, breach community guidelines, or for legal, business, or regulatory reasons. Upon termination, your account will be deactivated, and access to the Services will be revoked, though any clauses intended to survive termination will remain in effect.

12. INDEMNITY

You agree to defend, indemnify, and hold harmless Aboin, including its parent company, subsidiaries, affiliates, officers, employees, directors, agents, and partners, from any claims, losses, damages, liabilities, legal fees, or costs arising from:

• Your use of the Services.

• Any violation of these Terms by you or anyone using your account.

• Any third-party claims resulting from content you submit, post, or share through the platform.

Aboin shall not be involved in disputes between users or third parties. If Aboin is wrongfully included in any legal proceedings, all related costs will be recovered from the responsible party.

13. USER-GENERATED CONTENT

• Users can share their experiences, reviews, and ratings regarding Aboin’s services. They may also participate in community discussions by posting questions and answers about the services offered. Feedback may be collected through surveys or third-party agencies, and users may receive notifications via SMS, WhatsApp, email, or other messaging platforms for the same. Participation in feedback collection is optional, but responses may be displayed publicly.

• Users' profiles may reflect their activity on the platform, including services availed, reviews submitted, and questions answered. Aboin reserves the right to review, edit, or remove content that is inaccurate, misleading, offensive, or violates legal or platform guidelines. Any content posted may be displayed across Aboin’s platforms or affiliated services. Users grant Aboin a non-exclusive, royalty-free license to use, reproduce, or distribute their content without prior approval.

• Users must ensure that the content shared does not infringe upon third-party rights, including copyrights, trademarks, or privacy laws. Aboin holds no responsibility for user-generated content and does not endorse any opinions expressed by users. Any updates to this policy will be applicable upon continued use of the platform.

14. END-USER AGREEMENT

• By accessing or using Aboin’s services, users agree to comply with all platform terms and policies. They must not post false, defamatory, offensive, or unlawful content. Aboin reserves the right to remove content, suspend accounts, or take legal action against users violating these terms.

• Users must not misuse the platform by manipulating ratings, spreading misinformation, or engaging in fraudulent activities. All shared content should be original and not infringe on intellectual property rights. Unauthorized use of copyrighted material or confidential information is strictly prohibited.

• Aboin may collect and process feedback through direct interactions or third-party agencies, with notifications sent to users for service reviews. Users agree to indemnify Aboin from any claims, liabilities, or damages resulting from their submitted content or misuse of the platform. Aboin retains the right to modify these terms, and continued use of the services will imply acceptance of such changes.

15. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION

• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

• The Parties agree to attempt to resolve any disputes amicably within fifteen (15) days from the date a dispute is first raised. If no resolution is achieved within this period, the dispute shall be settled through arbitration under the Arbitration and Conciliation Act, 1996.

• The arbitration will be conducted by a single arbitrator mutually appointed by you and the Company.

• Arbitration proceedings will be held in English, with the seat of arbitration being _____, India.

• The decision of the arbitral tribunal will be final and binding on all Parties.

16. AMENDMENT

These Terms & Conditions may be amended from time to time and as and when required, at the discretion of ABOIN.

17. CONTACT US

For any questions or concerns about these terms, please contact us at: